Support with AnyDesk
We use the remote maintenance tool AnyDesk to help you quickly and easily with questions or problems. With this program, our support staff can temporarily access your screen and support you directly.
This is how you proceed:
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Start AnyDesk
Click on the button below to download and start the AnyDesk client module. Installation is not required. -
Share your session number
After starting AnyDesk, you will be shown a nine-digit session number. Let us know this number by phone or e-mail so that we can establish a connection to your device. -
Confirm connection
As soon as we establish the connection, a security prompt appears on your screen. Confirm this so that we can help you further.
Security & data protection
- The connection will only take place with your consent.
- You can end the session at any time.
- We do not have access to your device without your permission.
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Click here to start AnyDesk and get quick support. |
24/7 support with our AI chatbot
Do you need support? Our AI-supported chatbot is available around the clock to help you quickly and easily with questions about our products and support requests.
It’s as simple as that:
- Open the chatbot
Click on the chat icon at the bottom right of the page. - Ask your question
Enter what you are looking for, e.g. “My scanner no longer connects to the tablet. What can I do? “ - Get immediate help
The chatbot provides you with the right answer immediately or forwards you to the right contact person.
Try it out – you will often receive the solution to your problem in a matter of seconds! If you still need further assistance, our support team will of course continue to be at your disposal. 😊
FAQ
Please click on the respective question to display the answer.
Zebra scanner
How can I connect my Zebra scanner to my tablet?
We have created detailed instructions for this, which you can download via the following link:
Connecting and setting up the Zebra scanner (Win10 and Win11).pdf
How can I change the volume of the scanner signal?
On page 8 of the instructions, you will find data matrix codes that you can use to set the volume of the scanner’s beeps. You can download the instructions via the following link:
Connecting and setting up Zebra scanners (Win10 and Win11).pdf
The Zebra scanner no longer sends data to the explosives stock ledger.
A Windows update may cause the Bluetooth connection between the scanner and the tablet to be lost, even though the scanner is still present in the tablet’s Bluetooth settings. Remove the scanner from the Bluetooth settings (Remove device) and add it again. The setup and configuration can be found in the following instructions:
Connecting and setting up Zebra scanners (Win10 and Win11).pdf
Are spare parts available for the Zebra scanner?
We must ask the manufacturer for this depending on the spare part required. Please contact our support team for this.
Panmobile scanner
How can I tell if I have a Panmobil scanner?
The Panmobil scanner is small and handy. On the back is a symbol with a globe and “PANMOBIL” inside.
My Panmobil scanner is not working. What can I do?
You can reset the scanner:
- Switch on the tablet and scanner.
- Press and hold all five buttons on the Panmobil scanner for approx. five seconds.
- The scanner should then switch itself off and on again, which is signaled by beeping and flashing lights.
The connection between the scanner and tablet should now work again. If the problem persists, please contact our support team.
Are spare parts available for the Panmobil scanner, e.g. battery replacement?
We must ask the manufacturer for this depending on the spare part required. Please contact our support team for this.
Tablet
My tablet does not start, only a black screen is displayed.
In this case, the tablet must be sent to us. Please contact our support.
If you have concluded a maintenance contract, we will provide you with a replacement system free of charge for the duration of the repair.
How can I license my software?
If for any reason the license on your device is no longer valid, please contact our support. We will immediately assign you a new, valid license.
Explosives Stock Book
I would like to install version 2.0 on my tablet. What are the requirements for this?
Version 2.x of the explosives stock book has the following system requirements:
- Windows 10 or Windows 11
- 8 GB RAM
- 256 GB hard disk
- Bluetooth 4 or higher
The tablets we use (KALEO27) fully meet the requirements and can be updated from version 1.x to the new version 2.x without hesitation.
Is the migration from version 1.x to the new version 2.x associated with costs?
As long as you have a maintenance contract for your explosives stock book, you will receive the new version 2.x free of charge as part of your maintenance contract. You can install the new version yourself. We will be happy to send you the relevant migration instructions on request on request. If you need help with the installation, we can do this for you online. However, this is subject to a charge and will be billed on a time and material basis. Give us a call and we can clarify and discuss all the details with you directly.
How can I upgrade from version 1.x to version 2.x?
You can upgrade to the new version 2.x yourself. We have created detailed migration instructions for this, which we will be happy to provide on request. Please send us a short request via our support form to.
Windows 10 end / Windows 11 upgrade
Does the stock ledger work under Windows 11?
Yes, version 2.x of the stock ledger also works under Windows 11.
Can I upgrade the tablet to Windows 11?
No, the Windows licenses on the tablets usually do not allow an upgrade to Windows 11. The Kaleo 27.x tablets (all with carrying handle on top) can technically run Windows 11, but require a new Windows license.
How do I find out which version I have?
First of all, please close the explosive storage book. Then click in the search on the taskbar, enter “winver” and click on “Open”. The exact version will now appear in a window.
Note: If there is no search bar on the taskbar and you cannot find “winver”, then you probably have Windows 7, where “winver” does not exist.
What do I have to do if I have a tablet without Windows 11?
For Windows 7: Only a new purchase of a new tablet with Windows 11 is possible here. Please contact our support team for a quote.
For Windows 10: The tablets with Windows 10 and the licenses “Windows 10 Enterprise LTSC 2019” or “Windows 10 IoT LTSC 2019” have extended support, security updates are available until January 2029(information from Microsoft). No upgrade is necessary here. These devices should be upgraded to Windows 11 by fall 2028 at the latest.
